Service · After-sales

Three days to production, 24 hours to site

Selling the machine is only the start. Installation, training, remote diagnostics and parts supply decide whether the line still runs at rated speed three years later.

Process

How delivery works

Every step carries a stated commitment — no "as soon as possible".

Installation on site

Within three days of the machine being unloaded, electrical connection, levelling and full commissioning are complete and the line is ready for production.

3 days

Operator training

First-visit training is free and runs three to seven days, covering operation, RIP output, ink circuit maintenance, printhead care and common fault handling.

3–7 days

Production support

Through the first production orders, engineers follow up remotely on colour curves and process adjustments for your actual work until output is stable.

As needed

Scheduled inspection

Field engineers return at intervals to check printhead condition, the ink circuit and feeding accuracy, dealing with issues before they become failures.

Periodically

Warranty & Response

Warranty and response

Machine warranty

One year, excluding wear items such as printheads and ink circuits. Parts that fail through no fault of yours are replaced free of charge during the warranty period.

Printhead warranty

Epson i3200 printheads one year; HP A3 printheads six months. Damage caused by using ink outside our recommended list is not covered.

Remote support

95% of issues are resolved by remote diagnostics. Every machine ships with a 10-inch PLC-connected IoT control panel supporting remote parameter maintenance and firmware upgrades.

On-site response

When remote support cannot settle it, an engineer is on site within 24 hours.

Spare parts

Common wear parts are held in stock, and printheads are supplied by model (i3200-A1 / i3200-U1 / HP A3).

Service network

Branches in Linyi, Jinan, Dongguang and Shenzhen, with agents in other regions including Zhejiang — all staffed with technical and sales personnel.

Maintenance

Routine maintenance is three jobs

Make maintenance something the operator can finish in ten minutes a day, and the machine never stops because someone forgot.

Daily: print a test strip

Print a test strip after start-up and check for dropped nozzles, skewed jets and registration. Once in the morning and once at the end of the day catches problems before they become scrap.

Weekly: check the ink circuit and humidification

Confirm ink bottle levels, no air in the ink lines, and an empty waste-ink container; top up the printhead humidification module with purified water. The humidification structure is built in, so there is no need to remove the printheads.

Idle: what to do beyond 10 days

Clean and humidify the printheads on their own following the training, then seal the machine as shown in the tutorial video. Before restarting, clean the printheads and confirm with a test strip.

Environment: temperature and humidity

Ideal conditions are 20–25°C and 50–70% relative humidity. Outside that range the machine still runs, but print quality and printhead life both suffer — dehumidification matters most during the damp season in southern China.

Service Request

Does the machine need support?

Send us the model, the symptoms and a photo from the floor, and an engineer will reply as soon as possible. For urgent faults, please call directly.

Response within 2 hours on working days
Remote diagnosis first, to cut down downtime
Common parts held in stock, dispatched by the next day

See the FAQ first →